Privacy policy

This Privacy Policy describes Barbour Logic’s policies and procedures on the collection, use and disclosure of your information. When using self-serve.co.uk you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. The Privacy Policy may be updated from time to time and by using self-serve.co.uk after it has been updated you agree to be bound by the revised policy.

For the purposes of the Data Protection Act 1998, the data controller is Barbour Logic Limited (Company number 5098036) of St James' Hall, Mill Road, Lancing, West Sussex, BN15 0PT.

If you have any questions or comments about this Privacy Policy, please contact us at privacy@barbourlogic.co.uk.

We collect information about you when you use Self-Serve.co.uk.

This information includes:

• The Penalty Charge Notice number you enter
• The contravention code you enter
• The reasons you view and search terms you enter
• Your IP address, location and device information
• Information on how you use the site, using page tagging techniques for example which buttons you click, the web pages you visit and how long you spend on the site

If you submit a challenge via Self-Serve.co.uk we will also collect:

• The reasons you select
• The explanation text you enter
• The files you upload
• The contact details (name, address, email) you enter

We use this information to:

• Improve the website by monitoring how you use it
• Improve our products and services
• Help the council improve the overall parking challenges and appeals process

Any challenge you submit via Self-Serve.co.uk will be sent to the council (directly or via another of their service providers) for them to process.

We store your information on secure servers in the UK. It may also be stored outside of Europe, where it could be viewed by our staff or suppliers. By submitting your personal data, you agree to this. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Transmitting information over the internet is not completely secure, and we can’t guarantee the security of your information. Any information you transmit is at your own risk.

We have procedures and security features in place to try and keep your information secure once we receive it.

We won’t share your information with other organisations for marketing, market research or commercial purposes other than described above. We may pass on your personal information if we have a legal obligation to do so. We may use your data in an aggregated way for marketing purposes (e.g. to show the number of people who looked at a particular reason) but we won’t include any personal data.

We will retain your personal information for only so long as is necessary for the purposes for which the information was collected or as required for legal purposes. We will not keep a copy of any challenge you submit for longer than 6 months.

You can find out what information we hold about you, and ask us not to use any of the information we collect, by writing to the Data Protection Officer, St James' Hall, Mill Road, Lancing, West Sussex, BN15 0PT. We charge a £10 administration fee for this as set by the Data Protection Act.

Self-Serve.co.uk contains links to and from other websites, including the council website and its service provider websites.

This privacy policy only applies to this website. If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

If you come to Self-Serve.co.uk from another website, we may receive personal information about you from the other website. You should read the privacy policy of the website you came from to find out more about this.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you use our website and also allows us to improve our site, for example by showing us which buttons users click most.